1. Purpose and Scope
This Policy ensures a transparent, effective, and timely resolution of User complaints related to the Platform's services, content, data handling, or any breach of applicable policies.
This Policy is framed in accordance with applicable laws, including:
• Information Technology Act, 2000
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Digital Personal Data Protection Act, 2023
2. Grievance Officer Details & 3. Grievance Redressal Mechanism
2. Grievance Officer Details
Name: Mr. Bhowmick
Designation: Grievance Officer
Email: info@teacherparent.in
Address: Ayush EdTech Firm, Kolkata, West Bengal, India
3. Grievance Redressal Mechanism
Users may submit complaints by sending an email to the Grievance Officer with the following details:
• Full name of the complainant
• Registered email ID / phone number
• Description of the grievance
• Relevant supporting documents (if any)
Incomplete or insufficient complaints may require additional information for processing.
4. Acknowledgement & Resolution Timeline
• Acknowledgement: Within 48 hours of receipt
• Resolution: Within 15 business days from the date of receipt
In case of complex matters requiring additional time, the User shall be informed accordingly.
Resolution timelines are subject to receipt of complete and accurate information from the complainant.
5. Scope of Grievances
This mechanism covers complaints relating to:
• Platform usage or functionality
• User conduct or misconduct
• Content or profile-related issues
• Data privacy or data handling concerns
• Any violation of Platform policies
6. Limitation of Responsibility
TeacherParent.in acts as an intermediary platform and does not control interactions between Users.
• The Platform is not responsible for disputes arising from direct Teacher–Parent interactions
• The Platform does not guarantee resolution of disputes between users
• However, the Platform may review complaints and take appropriate action as deemed necessary
7. Right to Action & 8. False or Misleading Complaints
7. Right to Action
Based on the nature of the complaint, the Platform reserves the right to:
• Seek additional information
• Investigate the matter
• Restrict, suspend, or terminate accounts
• Remove or modify content
• Take any other appropriate action under Platform policies
8. False or Misleading Complaints
Submission of false, frivolous, misleading, or malicious complaints may result in:
• Rejection of the grievance
• Restriction or action against the complainant's account
9. Data Protection Complaints & 10. Closure of Grievance
9. Data Protection Complaints (DPDP Compliance)
Users may also raise concerns related to:
• Data access
• Data correction
• Data deletion
• Withdrawal of consent
Such requests will be handled in accordance with applicable data protection laws.
10. Closure of Grievance
Once a grievance has been reviewed and a decision has been communicated, the matter shall be considered closed unless new and material information is provided.
11. Record Maintenance, 12. Governing Law, & 13. Policy Updates
11. Record Maintenance
The Platform may maintain records of grievances, communications, and actions taken for compliance, audit, and legal purposes.
12. Governing Law & Jurisdiction
This Policy shall be governed by the laws of India.
Jurisdiction: Courts of Kolkata, West Bengal.
13. Policy Updates
The Platform reserves the right to modify this Policy at any time without prior notice.
Continued use of the Platform constitutes acceptance of such changes.
